Privacy Policy Summary
At Bonnie’s, your privacy is important to us.
This is a summary of our Privacy and Confidentiality Policy which explains what personal information we usually collect, why we collect it, who we may share it with, how we keep it secure, how you can access it and correct it.
Why we collect your information
Bonnie’s collects personal information from people who engage with us. We only collect the information needed to provide services, run our organisation, and support our relationships with the people we work with.
What information we collect
The type of information collected depends on your relationship with us, and may include:
- Basic details such as name, address, date of birth, and contact information
- Support-related information such as family details, emergency contacts, sensitive information (e.g. about your health, disability, cultural background)
- Employment-related information for staff and applicants, including qualifications, work history, identification documents, and background checks
- Student placement information such as academic records and verification documents
- Donor information such as donation history and communication preferences
How we collect your information
- Directly from you
We usually collect personal information directly when you:
- contact us or request services
- are referred to us
- make a complaint or provide feedback
- apply for a job
- make a donation.
We collect this information to assess your needs and provide services and manage our operations.
- From other sources
With your consent, we may collect information from:
- other service providers
- government agencies and databases
- your authorised representatives.
- Unsolicited information
If we receive personal information we didn’t request, we may keep it if it is relevant to our services, otherwise we securely delete or de-identify it.
- From our website and social media
Our donation forms collect only the personal information needed to process payments and issue tax receipts.
We may collect limited technical data via cookies, Google Analytics and Google reCAPTCHA to improve website performance and maintain security.
If you interact with us on platforms like Facebook, Instagram or LinkedIn:
- we collect the information you provide
- these platforms may store your data overseas
- each platform manages its own privacy practices.
Anonymity
You can remain anonymous or use a pseudonym when making general enquiries, providing feedback or making a complaint. However, identification is required when accessing our services, applying for jobs or requesting a tax-deductible receipt.
How we use and share your information
- With consent
We only use your personal information to deliver our services and operate our organisation. We may also use de-identified data (which cannot identify you) for reporting and improvement.
We usually only share your information with your consent.
- Without consent
In limited situations, we may share information without consent:
- if there is a serious threat to someone’s safety
- it is required by law
- to protect children and young people
- where it is legally permitted to support access to domestic violence services.
- Sending information overseas
Some of our systems and tools (e.g. cloud services, Google Analytics, social media) may involve data being stored overseas. We take reasonable steps to ensure providers comply with Australian privacy standards.
Direct Marketing
We only send marketing communications if you’ve agreed to receive them. You can opt out at any time.
Keeping your information safe
We take security seriously and use safeguards such as:
- secure storage (physical and digital)
- password protection and access controls
- secure disposal of data when no longer needed.
Quality, access and correction of your information
We aim to keep your information accurate and up to date. You have the right to request access to your personal information and ask us to correct it if it is not accurate. When you may a request for access we will respond as quickly as possible, within 30 days.
Contact us
If you would like to access your information, correct your information, ask questions or make a complaint, please contact us on:
Phone: (02) 9729 0939
Email: adminofficer@bssl.org.au
Letter: PO Box 57, Canley Heights NSW 2166