Bonnie’s welcomes your feedback
Feedback and complaints
Bonnie’s welcomes all forms of feedback including complaints, compliments and suggestions.
It is important for us to know what is working well and how we can do things better.
Bonnie’s aims to:
- make it easy for people to provide feedback or make a complaint, including anonymously
- provide information about our feedback and complaints processes to anyone using our services
- manage and resolve all complaints in a fair, timely and transparent way
- ensure an advocate or support person is offered to anyone who needs assistance to make a complaint, both internally and to external agencies.
How to make a complaint or give feedback
Complaints can be made by any person (including anonymously). Complaints may be about our services, a policy or behaviour of staff.
You can:
- speak to a manager or staff member
- call us on 02 9729 0939
- email us at adminofficer@bssl.org.au
- write to us at PO Box 57, Canley Heights NSW 2166.
What will happen when you make a complaint
When a complaint is received it will be investigated and anyone else involved will have the opportunity to respond.
The person making the complaint will receive a timely response and be advised of any action taken. All attempts will be made to resolve the complaint.
If you are not happy with the way Bonnie’s handles your complaint and want an independent review of any decisions made and support to do this, you can contact one of these organisations – Complaints – external agencies